Tag Archives: ICT

Let’s talk about misuse of email as a means of communication in the workplace. Email is a one-way means of written messaging that has become a preferred “means of communication” by many in the corporate world. But here are the …

As the data centre landscape continues to, the industry is expected to grow exponentially. With growing reliance on digital connectivity, evolve demand is likely to ramp up further due to the imminent rollout of 5G, IoT-linked devices, data localization and …

Budget of any country always have huge impact on government itself, private businesses, civil society, and the public in general and specific at the time of ongoing pandemic situation across the country, an important debate has evolved in many circles …

Coaching and mentoring can have lasting impacts that often extend well beyond their immediate purpose, and as leaders we should never forget the importance that coaching brings. Some lessons last a lifetime. Here are some indispensable coaching lessons that we …

The Covid-19 crisis is unique in several respects. This devastating recession does not have an economic origin, will dance largely to the tune of non-economic factors, and is truly global. The policy response has been equally unique, in terms of …

Sharing an approach with you in improvement registries and project and task prioritization. Most significantly, this approach is a great way to calculate risks associated with proposed changes. With a change approval board (CAB) in place, meeting daily for thirty …

Staffing Agencies play an important role in helping companies search for individuals that are best for jobs. The role of a recruiting firm is to fill the gap as they have an active conversation with the candidates as well as …

While there is now light at the end of the tunnel in terms of vaccine rollouts, the current COVID-19 infection rate and restrictions on our lives are greater now than they have ever been before. With employees working from home, …

Finally, the year of most disruption, upheaval and uncertainty is over. This year has brought a new perspective on how business could be done. For contact centers too, it was a year of unprecedented change and acceleration, providing an industry-wide …

Cold Calling is a technique in which sales representative reach people who previously have shown no interest in products or services. Cold Calling can be frustrating, you are bound to get unfriendly responses, mainly because the receiver has no idea …

Covid-19 has drastically changed the landscape of contact center. Remote working was a thing before even pandemic but not for this long. Managers are facing some challenges like keeping the agents productive, scheduling and much more. The managers have to …

Remote is the new normal. Through programs such as Skype, WhatsApp and FaceTime, customers have enjoyed the benefits of using video chat in their personal lives. Naturally, it was only a matter of time before they expected the same from …