Tag Archives: ICT

While there is now light at the end of the tunnel in terms of vaccine rollouts, the current COVID-19 infection rate and restrictions on our lives are greater now than they have ever been before. With employees working from home, …

Finally, the year of most disruption, upheaval and uncertainty is over. This year has brought a new perspective on how business could be done. For contact centers too, it was a year of unprecedented change and acceleration, providing an industry-wide …

Cold Calling is a technique in which sales representative reach people who previously have shown no interest in products or services. Cold Calling can be frustrating, you are bound to get unfriendly responses, mainly because the receiver has no idea …

Covid-19 has drastically changed the landscape of contact center. Remote working was a thing before even pandemic but not for this long. Managers are facing some challenges like keeping the agents productive, scheduling and much more. The managers have to …

Remote is the new normal. Through programs such as Skype, WhatsApp and FaceTime, customers have enjoyed the benefits of using video chat in their personal lives. Naturally, it was only a matter of time before they expected the same from …

Remote is the new normal. Through programs such as Skype, WhatsApp and FaceTime, customers have enjoyed the benefits of using video chat in their personal lives. Naturally, it was only a matter of time before they expected the same from …

Pakistan is the sixth most populous country in the world, with 64% of its population below the age 30 and youth unemployment rate as high as 8.5%. Efforts to re-skill and upskill the population by the public sector are patchy. A new multistakeholder approach …

A new report analyses how countries have developed their digital competitiveness in the last three years. The top ‘Digital Risers’ around the world have invested in talent and made innovation and entrepreneurship easier for companies. Swiftly-implemented plans and long-term visions …

The growing COVID-19 emergency takes steps to excessively hit developing nations, not just as a health emergency for current but in addition it has overwhelming social, economic and political impacts in future. Recently the bigger challenge for the developing nations …

Pakistan is confronting with new challenges and emerging issues in the highly competitive world of consumer products, which is more complex, well-connected and fast-moving than ever. Whereas, it creates enormous opportunities, it also enhances risk factors. The products and services …

Disaster does not have to come to an enterprise or contact center in the form of a major natural disaster worthy of news coverage. Disaster in the workplace can come in the form of heavy rains, a power outage, loss …

The present government is striving to improve its citizens’ quality of life and economic well-being by ensuring availability of accessible, affordable, reliable, universal and high-quality Information and Telecommunications Technology (ICT) services. It believes in mass adoption of emerging digital technologies …