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Tag Archives: ICT

Emerging new trends in customer service

Make your remote teams more resilient

Finally, the year of most disruption, upheaval and uncertainty is over. This year has brought a new perspective on how business could be done. For contact centers too, it was a year of unprecedented change and acceleration, providing an industry-wide …

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Cold calling techniques for sales success

Make your remote teams more resilient

Cold Calling is a technique in which sales representative reach people who previously have shown no interest in products or services. Cold Calling can be frustrating, you are bound to get unfriendly responses, mainly because the receiver has no idea …

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Support your remote contact centers

Support Your Remote Contact Centers

Covid-19 has drastically changed the landscape of contact center. Remote working was a thing before even pandemic but not for this long. Managers are facing some challenges like keeping the agents productive, scheduling and much more. The managers have to …

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Benefits for taking up digital Pakistan policy

Benefits for taking up digital Pakistan policy

The present government is striving to improve its citizens’ quality of life and economic well-being by ensuring availability of accessible, affordable, reliable, universal and high-quality Information and Telecommunications Technology (ICT) services. It believes in mass adoption of emerging digital technologies …

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