Tag Archives: ICT

Indispensable coaching lessons

Email is for information, not communication

Coaching and mentoring can have lasting impacts that often extend well beyond their immediate purpose, and as leaders we should never forget the importance that coaching brings. Some lessons last a lifetime. Here are some indispensable coaching lessons that we …

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Benefits of a staffing agency

Email is for information, not communication

Staffing Agencies play an important role in helping companies search for individuals that are best for jobs. The role of a recruiting firm is to fill the gap as they have an active conversation with the candidates as well as …

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Make your remote teams more resilient

Email is for information, not communication

While there is now light at the end of the tunnel in terms of vaccine rollouts, the current COVID-19 infection rate and restrictions on our lives are greater now than they have ever been before. With employees working from home, …

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Emerging new trends in customer service

Email is for information, not communication

Finally, the year of most disruption, upheaval and uncertainty is over. This year has brought a new perspective on how business could be done. For contact centers too, it was a year of unprecedented change and acceleration, providing an industry-wide …

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Cold calling techniques for sales success

Email is for information, not communication

Cold Calling is a technique in which sales representative reach people who previously have shown no interest in products or services. Cold Calling can be frustrating, you are bound to get unfriendly responses, mainly because the receiver has no idea …

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Support your remote contact centers

Support Your Remote Contact Centers

Covid-19 has drastically changed the landscape of contact center. Remote working was a thing before even pandemic but not for this long. Managers are facing some challenges like keeping the agents productive, scheduling and much more. The managers have to …

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