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Tag Archives: AI

Emerging new trends in customer service

Make your remote teams more resilient

Finally, the year of most disruption, upheaval and uncertainty is over. This year has brought a new perspective on how business could be done. For contact centers too, it was a year of unprecedented change and acceleration, providing an industry-wide …

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Succeeding digital banking

Succeeding digital banking

COVID-19 has accelerated digitization of banking as customer expectations change during the pandemic. This potential digital change would also help banks cope with the tougher operating environment the pandemic has brought. For the longer term it will be a fundamental …

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