Browsing: ZRG

Can your customers reach the services they need, when they need them? In the time of pandemic many organizations are…

Contact centers agents especially front line agents are often took for granted, they are under-respected and under-paid from both their…

Cybersecurity risk assessment is the process of identifying and evaluating risks for assets that could be affected by cyberattacks. Risk…

Coaching and mentoring can have lasting impacts that often extend well beyond their immediate purpose, and as leaders we should…

What would be your reaction if you are promoted as a Team Leader? Of course you’ll be overwhelmed and excited…

Staffing Agencies play an important role in helping companies search for individuals that are best for jobs. The role of…

To build up a strong cyber security defense for contact center, you must identify exactly how customer data and privacy…

Outbound telemarketing is a part of every customer centric organization. The idea behind telemarketing is to understand the target audience,…