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Tag Archives: ZRG

Emerging new trends in customer service

Make your remote teams more resilient

Finally, the year of most disruption, upheaval and uncertainty is over. This year has brought a new perspective on how business could be done. For contact centers too, it was a year of unprecedented change and acceleration, providing an industry-wide …

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Perfect your telemarketing scripts

Make your remote teams more resilient

Outbound telemarketing is a part of every customer centric organization. The idea behind telemarketing is to understand the target audience, identify the decision-makers who can influence purchase behavior, and then smartly convert their intent to buy into final sales. Making …

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Cold calling techniques for sales success

Make your remote teams more resilient

Cold Calling is a technique in which sales representative reach people who previously have shown no interest in products or services. Cold Calling can be frustrating, you are bound to get unfriendly responses, mainly because the receiver has no idea …

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Support your remote contact centers

Support Your Remote Contact Centers

Covid-19 has drastically changed the landscape of contact center. Remote working was a thing before even pandemic but not for this long. Managers are facing some challenges like keeping the agents productive, scheduling and much more. The managers have to …

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