Contact center agents have fully embraced the flexibility that Work-From-Home (WFH) offers. But as the world begins to open back…
Browsing: ZRG
Can your customers reach the services they need, when they need them? In the time of pandemic many organizations are…
From onboarding to professional development, training materials play an essential role in human resource strategy. Well-designed training content can effectively…
The pandemic has brought lots of challenges especially in the contact center industry. Agents have been round the clock to…
Being in the communication center industry, you cannot observe the same routine daily. Each day is different from other. You…
Contact centers agents especially front line agents are often took for granted, they are under-respected and under-paid from both their…
Customer experience & digital transformation are now going hand-in-hand and companies need to provide exceptional customer experiences if they need…
Cybersecurity risk assessment is the process of identifying and evaluating risks for assets that could be affected by cyberattacks. Risk…
Let’s talk about misuse of email as a means of communication in the workplace. Email is a one-way means of…
It’s a beautiful thing to experience the pitch of a good salesperson; he or she draws us in, entices us,…
Coaching and mentoring can have lasting impacts that often extend well beyond their immediate purpose, and as leaders we should…
What would be your reaction if you are promoted as a Team Leader? Of course you’ll be overwhelmed and excited…
Sharing an approach with you in improvement registries and project and task prioritization. Most significantly, this approach is a great…
Staffing Agencies play an important role in helping companies search for individuals that are best for jobs. The role of…
To build up a strong cyber security defense for contact center, you must identify exactly how customer data and privacy…
While there is now light at the end of the tunnel in terms of vaccine rollouts, the current COVID-19 infection…
Everything takes time. Imagine a cake is being baked for 20 minutes instead of 40 minutes. What would be the…
Finally, the year of most disruption, upheaval and uncertainty is over. This year has brought a new perspective on how…
Outbound telemarketing is a part of every customer centric organization. The idea behind telemarketing is to understand the target audience,…
Cold Calling is a technique in which sales representative reach people who previously have shown no interest in products or…
Call center are the busiest department of any organization dealing with unexpected scenarios but 2020 has taken this to entirely…
E-Commerce business is on rise during the pandemic. More and more people are opting to shop on online as compared…
Covid-19 has drastically changed the landscape of contact center. Remote working was a thing before even pandemic but not for…
Remote is the new normal. Through programs such as Skype, WhatsApp and FaceTime, customers have enjoyed the benefits of using…
Remote is the new normal. Through programs such as Skype, WhatsApp and FaceTime, customers have enjoyed the benefits of using…
Communications service providers (CSPs), despite being at the forefront of the telecommunications industry, have been slow to invest in customer…
Your quality management (QM) program is probably well-established, with guidelines and definitions, rules, and ratings. But does it have a…
Disaster does not have to come to an enterprise or contact center in the form of a major natural disaster…
ZRG is a leading Information and Communication Technology solutions company with a track record of pioneer ship and innovation. ZRG…