Why the Future of Supply Chains Will Be Built Less by Systems — and More by People At 3:17 a.m., the lights inside a distribution center in Rotterdam were still glowing. A delayed shipment from Asia had triggered a chain reaction across Europe. Retailers were anxious. Customers were waiting. Algorithms were recalculating routes every few seconds. Yet amid the flood of dashboards, alerts, and predictive analytics, the real pressure rested on exhausted human shoulders. A young operations supervisor, only eight months into her role, gathered her fatigued team near the loading dock. Instead of demanding faster performance, she did something unexpected:…
